Privacy Policy

1. Introduction

Attorney Client Connect, LLC ("Attorney Client Connect," "we," "our," or "us") operates the website attorneyclientconnect.attorney and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting the privacy of both clients seeking legal services and attorneys providing those services through our platform. By using our Service, you agree to the collection and use of information in accordance with this policy.

Effective Date: May 20, 2025

2. Information We Collect

2.1 Information You Provide Directly

We collect information you provide when creating an account, using our services, or communicating with us:

• Account Information: Name, email address, phone number, password, and profile information.
• Social Sign-In Information: If you create an account or sign in using a third-party provider such as Google or Apple, we receive basic profile information — your name and email address — to create and authenticate your account. We do not receive your password. If you use Apple's “Hide My Email” feature, we receive a private relay email address instead of your personal address, and we use that relay address to communicate with you.
• Client Information: Details about your legal matter, case descriptions, and documents you upload when seeking legal help.
• Attorney Information: Bar number, law school, years of experience, practice areas, office address, professional biography, and credentials.
• Payment Information: Billing address and payment method details. Note: Credit card numbers are processed directly by Stripe and are not stored on our servers.
• Communications: Messages exchanged through our platform, consultation notes, and customer support inquiries.
• Video Consultation Data: When you participate in video consultations, we may process video and audio streams. AI-generated meeting summaries and notes are created with your consent.

2.2 Information Collected Automatically

When you access our Service, we automatically collect certain information:

• Device Information: IP address, browser type, operating system, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, search queries, click patterns, and time spent on pages.
• Location Data: General geographic location based on IP address (city/state level, not precise location).
• Cookies and Similar Technologies: See Section 7 for details on our cookie practices.

2.3 Information from Third Parties

• Bar Association Data: We verify attorney credentials through state bar associations.
• Payment Processors: Stripe provides us with transaction confirmations and limited payment information.
• Analytics Providers: Google Analytics provides aggregated usage statistics.

3. How We Use Your Information

We use collected information for the following purposes:

3.1 Providing Our Services

• Connecting clients with appropriate attorneys based on legal needs and location
• Facilitating video consultations and secure messaging
• Processing payments, retainers, and subscription fees
• Verifying attorney credentials and bar status
• Creating and securing your account when you choose to sign in through a third-party provider (Google or Apple), and matching you with the correct existing account if you have one
• Generating AI-powered meeting notes and case summaries (with consent)
• Sending appointment reminders and service notifications

3.2 Improving Our Services

• Analyzing usage patterns to improve user experience
• Developing new features and services
• Conducting research and analytics
• Troubleshooting technical issues

3.3 Communications

• Sending transactional emails (booking confirmations, receipts)
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)
• Notifying you of policy changes or service updates

3.4 Legal and Safety

• Complying with legal obligations
• Enforcing our Terms of Service
• Protecting the rights, safety, and property of our users and the public
• Detecting and preventing fraud or abuse

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Attorneys and Clients

When you use our Service to connect with an attorney or client, we share relevant information to facilitate that connection, including contact information, case details, and consultation records.

4.2 With Service Providers

We share information with third-party service providers who perform services on our behalf:

• Stripe: Payment processing and subscription management
• Supabase: Database hosting and authentication services
• Authentication providers (Google, Apple): When you choose social sign-in, solely to verify your identity and establish your account
• Vercel: Website hosting and analytics
• Google Analytics: Website usage analytics
• Resend: Transactional email delivery
• OpenAI: AI-powered features such as meeting notes and case assessment (data is not used to train models)

4.3 For Legal Reasons

We may disclose information if required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.4 Business Transfers

If Attorney Client Connect is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.

5. Attorney-Client Privilege and Confidentiality

We understand the critical importance of attorney-client privilege. Communications between clients and attorneys through our platform may be protected by attorney-client privilege under applicable law.

• We do not access, review, or share the content of attorney-client communications except as required by law or with explicit consent.
• Video consultations are encrypted in transit and AI meeting notes are generated locally and stored securely.
• We implement strict access controls to ensure only authorized parties can access consultation records.
• Attorneys are responsible for maintaining their own professional obligations regarding client confidentiality.

6. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: All data is encrypted in transit (TLS/SSL) and at rest.
• Access Controls: Role-based access controls limit who can access your data.
• Secure Infrastructure: We host data with reputable cloud infrastructure providers and apply industry-standard safeguards.
• Payment Security: Payment processing is handled by Stripe, a PCI-DSS Level 1 certified provider.
• Regular Audits: We conduct regular security assessments and vulnerability testing.
• Employee Training: Our team receives regular training on data protection practices.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information about your use of our Service. Types of cookies we use:

• Essential Cookies: Required for the Service to function (authentication, security).
• Analytics Cookies: Help us understand how visitors interact with our Service (Google Analytics).
• Advertising Cookies: Used to deliver relevant advertisements and track campaign performance (Google Ads).
• Preference Cookies: Remember your settings and preferences.

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

Do Not Track:Our Service does not currently respond to "Do Not Track" signals. However, you can opt out of certain tracking as described above.

8. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Information: Retained while your account is active and for 7 years after deletion for legal compliance.
• Consultation Records: Retained for 7 years after the last consultation, consistent with legal record-keeping requirements.
• Payment Records: Retained for 7 years for tax and accounting purposes.
• Communications: Retained for 3 years after your last interaction.
• Usage Data: Aggregated data may be retained indefinitely; identifiable data is deleted after 26 months.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 Access and Portability

You can access your personal information through your account settings or by contacting us. You may request a copy of your data in a portable format.

9.2 Correction

You can update your account information at any time through your profile settings. Contact us if you need assistance correcting other information.

9.3 Deletion

You may request deletion of your account and personal information. Some information may be retained as required by law or for legitimate business purposes.

9.4 Marketing Opt-Out

You can opt out of marketing emails by clicking the "unsubscribe" link in any marketing email or adjusting your notification preferences in your account settings.

9.5 California Residents

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete, and the right to opt out of the sale of personal information. We do not sell personal information.

9.6 European Residents

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. Contact us to exercise these rights.

10. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice, such as an email notification. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: